Product UX Designer · Enterprise Systems

Designing scalable enterprise experiences through systems thinking, interaction design, and immersive digital storytelling.

Product UX Designer with IBM enterprise collaboration experience, focused on scalable workflows, UX architecture, and cross-functional delivery from concept to implementation.

About

Portrait of Diego Hernández, Product UX Designer

I design enterprise-grade digital products that simplify complexity and improve decision-making at scale. My work connects product strategy, UX architecture, and front-end implementation to deliver cohesive operational experiences across systems.

I collaborate with product managers, engineers, and stakeholders—including enterprise teams in IBM-aligned environments—to translate business and technical requirements into intuitive workflows. My process emphasizes accessibility standards, measurable outcomes, and scalable patterns that support long-term product growth.

  • Enterprise UX Strategy
  • Design Systems & Scalability
  • Cross-functional Collaboration
  • Accessibility-first Interaction Design

Role · Product UX Designer · 4 months

Operational Banking Platform (OBP)

Redesigned enterprise banking workflows to reduce task friction, increase visibility, and support faster cross-team operations.

Role · UX/UI Designer · 3 months

Vitalia Health Experience

Structured a patient-first service journey with improved onboarding, clearer information hierarchy, and accessibility-focused interactions.

Approach

  1. Discover: Map business goals, user pain points, and system constraints.
  2. Frame: Prioritize workflows, define UX principles, and align stakeholders.
  3. Design: Build scalable interaction patterns and prototype decision points.
  4. Validate: Test usability, accessibility, and performance to drive impact.